PROBLEMS WE LOVE TO SOLVE
1. Inability to Escape the Past
Unparalleled track record of success
Contentment with current performance
No gap between expectations and performance
Accumulation of abundant resources
A view that resources will win out
Resources substitute for creativity and innovation.
2. Inability to Invent the Future
Optimized business systems lead to efficiency
Deeply etched operational recipes create a narrow view
Over-reliance on established systems creates vulnerability to new industry rules and norms.
Success confirms strategy
Momentum mistaken for leadership
Failure to reinvent leadership